Next, boot into safe mode and running a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. For Symantec products, start with downloading the latest Rapid Release definitions. If you are fighting a single infection, following the steps and links below should be helpful in detecting and removing most threats.Īs with any AV product, make sure you have the latest Antivirus signatures. The “Best practices for troubleshooting viruses on a network” is a great document to start with. Some require different steps for removal, while some of the more dangerous threats may need specific tools to be completely cleaned from your system. There are many types of infections in the wild today. This is a general help document to help you get started on finding and clearing a PC infection.
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